Ordering & Account
How do I check my order status?
Sign in to My Account and review your orders. Shipping and tracking details will appear when they are available.
Can I cancel or change an order?
Contact us as quickly as possible. We will try to help, but supplier-direct fulfillment can move quickly and we cannot guarantee changes after processing begins.
What payment methods do you accept?
The payment methods currently available to your order are shown during checkout. Payment must be successfully authorized before the order can be processed.
Shipping
Do you offer free shipping?
Yes. Eligible merchandise orders of $99 or more ship free within the contiguous United States. Standard Ground is $11.95 below $99. The available rate for your destination is shown at checkout.
Why did my order arrive in multiple packages?
Products may be fulfilled from different wholesale distribution locations. Separate tracking numbers and different delivery days are normal for split shipments.
Are delivery dates guaranteed?
No, unless a service is expressly identified as guaranteed. Checkout and carrier dates are generally estimates and can be affected by inventory, warehouse processing, weather, carriers and holidays.
What if I entered the wrong shipping address?
Email [email protected] immediately. We will try to correct the address before fulfillment, but changes may not be possible once processing or shipment begins.
Returns & Refunds
What is your return window?
Eligible merchandise may be returned within 30 days of delivery, subject to the condition requirements and supplier restrictions in our Returns & Refunds Policy.
Can I return decorated or washed apparel?
Generally no. Printed, embroidered, heat-pressed, washed or otherwise altered merchandise is generally not returnable. Inspect blank apparel before decoration.
What if my order is damaged, wrong or short?
Contact EXOTIC within 7 days of delivery and include your order number plus photos when applicable. Do not dispose of the merchandise or packaging until we provide instructions.
Do I send returns directly to a wholesale supplier?
No. Contact EXOTIC first. We will provide the correct return authorization, address and instructions when the return is approved.
Product Information
Are your products blank or decorated?
Products are sold blank unless the individual product listing specifically states that decoration or customization is included.
Where does product information come from?
Product names, images, specifications, colors, sizes and other details may come from manufacturers or wholesale distributors. Manufacturers can change specifications without notice.
Why can inventory change so quickly?
Many products are tied to wholesale supplier inventory across multiple warehouses. Availability can change as other customers place orders and as suppliers receive new stock.
Will colors look exactly the same on my screen?
Not always. Screen settings, photography, dye lots and manufacturer updates can cause color differences. Order a sample before a large decoration project when exact color is critical.
General
Who should I contact about an EXOTIC order?
Contact EXOTIC Blank Apparel at [email protected] or 707-436-1421. Even when a supplier fulfills the shipment, EXOTIC remains your seller and customer-service contact.
Where is EXOTIC Blank Apparel based?
EXOTIC Blank Apparel is based in Vallejo, California, United States.