1. Review your order before checkout
Confirm the product style, brand, color, size, quantity and shipping address before submitting your order. Once an order has entered supplier fulfillment, changes or cancellations may no longer be possible.
2. Eligible returns
Eligible merchandise may be returned within 30 days of delivery, subject to this policy and any applicable supplier restrictions. Merchandise must generally be unworn, unwashed, unaltered, free from odors or stains, in original condition and in original packaging when applicable.
3. Items generally not eligible for return
- Printed, embroidered, heat-pressed, dyed or otherwise decorated merchandise
- Washed, worn or altered merchandise
- Items damaged after delivery through use, storage or decoration
- Products specifically marked final sale or non-returnable
- Clearance or discontinued merchandise when identified as non-returnable
- Items missing required original packaging or proof of purchase
This approach is consistent with authorization and undecorated-merchandise requirements commonly used by wholesale apparel distributors.
4. Wrong, damaged, short or defective merchandise
Inspect your shipment before decorating or altering anything. If you receive the wrong product, wrong size/color, wrong quantity, damaged merchandise or a manufacturing defect, contact EXOTIC within 7 days of delivery and as quickly as possible. Some distributor claim windows can be shorter, so prompt notice gives us the best chance to resolve the issue through the applicable fulfillment partner.
Include your order number, name, description of the issue, photos of the merchandise and photos of the package/shipping label when applicable. Do not discard the affected merchandise until we tell you the next step.
5. Supplier-fulfilled orders
EXOTIC may use a wholesale fulfillment partner for an order. Applicable return, damage and merchandise rules can affect the return process, but EXOTIC remains your point of contact. Do not send merchandise directly to a supplier without EXOTIC authorization.
6. Customer-requested returns
If you ordered the wrong size/color or simply changed your mind, an otherwise eligible return may still be subject to return shipping costs, original outbound shipping charges and any applicable supplier handling or restocking charges that are permitted and disclosed.
7. Exchanges
When permitted by the applicable supplier and inventory is available, EXOTIC may offer an exchange or another resolution. A requested replacement is not guaranteed. Price differences may be charged or refunded as applicable.
8. Refunds
After an authorized return is received and approved, the applicable refund is generally issued to the original payment method. Your bank or payment provider may require additional time before the credit appears.
9. Shipping charges
Original shipping charges are generally non-refundable unless required by law or the return results from an error attributable to EXOTIC or its fulfillment process. If a seller-paid return applies, EXOTIC will provide return-shipping instructions.
10. Lost, stolen or misdelivered packages
If tracking shows delivered but you cannot locate the shipment, check the delivery area, household members, neighbors or building management and then contact the carrier. If the issue remains unresolved, contact EXOTIC and we will assist when a carrier or supplier claim is available.
11. How to start a return
- Email [email protected] with your name, order number, product/style and reason for the return.
- Wait for EXOTIC authorization and return instructions.
- Ship only to the address we provide and follow the supplied instructions.
- The merchandise may be inspected after receipt.
- If approved, EXOTIC will process the applicable refund, replacement, exchange or other resolution.
Policy last updated September 15, 2026. This policy does not limit rights that cannot legally be waived under applicable federal, state or local law.
Need help? Email [email protected] or call 707-436-1421.